Privacy policy

Last updated: November 3, 2024

This Privacy Policy explains how Delune Men ("we," "us," "our") collects, uses, and shares your personal information when you use delunemen.com (the "Site") and related services (collectively, the "Services"). For the purpose of this Privacy Policy, "you" and "your" refer to any user of our Services, including customers and site visitors.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. The updated Privacy Policy will be posted on the Site with a revised "Last updated" date, and your continued use of the Site constitutes acceptance of the changes.

How We Collect and Use Your Personal Information

In order to provide the Services, we collect personal information about you from various sources. This data is used to communicate with you, improve the Services, comply with legal obligations, and safeguard our Services and rights.

What Personal Information We Collect

The information we collect depends on your interaction with the Site. Personal information refers to information that identifies or is reasonably associated with you.

  • Information You Provide Directly: Includes contact details (name, address, email, phone), order details, account details (username, password), and customer support messages.

  • Information Collected Automatically: We collect Usage Data such as device details, IP address, network connection, and browsing information via cookies, pixels, and similar technologies.

  • Information from Third Parties: We may receive data from vendors like Shopify and payment processors to complete transactions or improve services.

How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, manage your account, arrange for shipping, and facilitate returns or exchanges.

  • Marketing and Advertising: To deliver promotional communications by email, SMS, or postal mail, and to show advertisements on our Site and others, where legally permissible.

  • Security and Fraud Prevention: To monitor for possible fraud or misuse and keep your account secure.

  • Service Improvement and Communication: To enhance our Services and address your support inquiries.

Cookies

We use cookies to operate and enhance the Site, analyze usage, and personalize your experience. You can manage cookie preferences in your browser settings, but blocking cookies may impact functionality. We recognize Global Privacy Control (GPC) signals for opt-out requests.

How We Disclose Personal Information

We may share personal information in the following instances:

  • Vendors and Service Providers: Including IT, payment processors, fulfillment partners, and analytics services.

  • Business and Marketing Partners: To support advertising and service enhancements.

  • With Your Consent: When you direct us to share your information for specific purposes, like social media integrations or product shipment.

  • Affiliates and Corporate Group: For business management purposes.

In the last 12 months, we have disclosed personal information categories like contact details, order information, and usage data with our vendors, business partners, and affiliates.

User-Generated Content

Content such as reviews or posts submitted to public areas of the Services is accessible by anyone. We are not responsible for privacy or security of such public information.

Third-Party Websites and Links

Our Site may link to external websites. We are not responsible for the privacy practices or content on these sites. Review their privacy policies before sharing your information.

Children's Data

Our Services are not directed at children. If you believe we have collected a child’s information, please contact us to delete it.

Security and Retention of Your Information

While we implement security measures, no method is completely secure. Information you provide is retained for as long as needed to maintain accounts, fulfill our obligations, or as required by law.

Your Rights

You may have certain rights regarding your personal information depending on your location:

  • Access / Know: Request access to the data we hold.
  • Delete: Request deletion of personal data.
  • Correct: Request correction of inaccurate data.
  • Portability: Request transfer of data.
  • Opt-out: Opt out of sale or targeted advertising.
  • Restriction of Processing: Limit our use of your data.
  • Withdraw Consent: Revoke any consent given for data processing.

We may verify your identity before fulfilling requests and respond within the timeframes set by applicable law.

Complaints

If you have complaints about our privacy practices, please reach out to us. You may also have the right to appeal or contact your local data protection authority.

International Users

Your data may be transferred outside your home country for processing. Transfers from Europe are safeguarded by recognized transfer mechanisms.

Contact Us

For questions about this Privacy Policy, contact us at: